ND MoneyWorks Frequently Asked Questions

General Questions

What is ND MoneyWorks?
ND MoneyWorks is a personal financial management service that combines, organizes and tracks all of your financial information. With it, you can track expenses, create budgets, set goals and plan for the future.

How can it help me?
ND MoneyWorks helps you get a clear picture of your finances by combining all your financial information in one place. It goes further by helping you establish and track budgets, create goals and plan for your future.

Who can use ND MoneyWorks?
ND MoneyWorks is a free service offered to Notre Dame FCU members. If you are not a member, and would like to see if you are eligible to become one, please call us at 800/522-6611.

Are there any fees?
No. ND MoneyWorks is a free service offered to Notre Dame FCU members.

Is ND MoneyWorks secure?
Yes. Using ND MoneyWorks is very safe. Protecting our members' data is paramount at Notre Dame FCU. We, and our partners use the latest technology to ensure your accounts are safe and secure. All data is transmitted over SSL with a VeriSign Class 3 Extended Validation SSL Certificate.

How do I enroll?
Login to Online Banking and click on "Personal Finance" to start adding all of our accounts to ND MoneyWorks.

How do I get a mobile access code?
A mobile access code can be generated by logging into online banking and clicking the Settings icon; then Mobile Devices.

Why does ND MoneyWorks require an active email address?
ND MoneyWorks uses your email address as your unique user ID to verify your account during sign-up, to send alerts and for occasional communications from Notre Dame FCU.

How does ND MoneyWorks get my account information?
ND MoneyWorks connects to Notre Dame FCU and other institutions through secure connections by using your user ID and password for each institution to collect your financial data.

Where or how can I access ND MoneyWorks?
ND MoneyWorks can be accessed through Notre Dame FCU Online Banking or through the MoneyWorks Mobile app

Can I export data from ND MoneyWorks?
Yes! In the desktop version, you can export from the Transactions tool by selecting the "Export CSV" link in the top gray bar.

How do I get more information?
Additional information can be found by calling Notre Dame FCU at 800/522-6611.


Setting Up

Is it difficult to set up and use?
Setting up your ND MoneyWorks account is easy. We'll walk you through a quick enrollment process and once inside ND MoneyWorks, you'll find built-in tutorials, videos, and knowledge bank to help you set up and manage your accounts.

Do I already need to have online accounts before using ND MoneyWorks?
Yes, you need to set up online accounts with any financial institution you want to access using ND MoneyWorks. The system imports data from your online accounts.

How long does it take to use ND MoneyWorks the first time?
First-time users usually take 20-25 minutes to fully complete the process. But, this can be done over time if you wish - ND MoneyWorks saves your information so when you log back in, you can pick up where you left off!


MoneyWorks Mobile

Is there a mobile version or app?
A ND MoneyWorks app is available for use on Android and Apple devices. Refer to the MoneyWorks Mobile page under Your Services for instructions on how to activate your mobile account and download the app.

Do existing MoneyWorks Mobile users need to create an access code?
No. Access codes are only intended for new mobile customers. If you are an existing MoneyWorks Mobile user that has been able to login to the application, no action is required.


MoneyDesktop

Who is MoneyDesktop?
Notre Dame FCU has partnered with MoneyDesktop, Inc., a leading software provider to financial institutions, to bring ND MoneyWorks to you.

I received a notification email from MoneyDesktop. Is this legitimate?
Yes. Notre Dame FCU has partnered with MoneyDesktop to bring you ND MoneyWorks. Some email notifications from ND MoneyWorks will originate from Money Desktop.


Support

What if I need help?
ND MoneyWorks includes built-in tutorials, videos and a knowledge bank that helps you answer the most common questions. But, we understand sometimes you may encounter a more specific issue that requires individual attention. Within ND MoneyWorks, an online support team can be reached through the "?" icon located in upper right hand corner of ND MoneyWorks, or you can call Notre Dame FCU for assistance at 800/522-6611.

How long will it take to get an answer to my question?
The support team tries to respond to every inquiry as quickly as possible, typically within a few hours. However, responses may take up to 24-hours if you are contacting us outside of standard business hours.