A message from Tom Gryp, President/CEO of Notre Dame FCU
As the coronavirus (COVID-19) continues to spread, we are monitoring the situation in real-time. In addition to your financial well-being, your safety, the safety of our Partners (employees), and the safety of our community is our top priority. We will continue to monitor the situation and keep the lines of communication open. Remember to practice the everyday preventative actions outlined by the CDC to protect yourself, your family and our shared communities.
As the impact of coronavirus (COVID-19) continues to grow, we continue to monitor updates in real time. With the importance of social distancing being emphasized and enforced by state governments across the nation, we are taking proactive steps to protect the health of our members and partners (employees).
Effective Tuesday, March 17, 2020, all Notre Dame FCU branch lobbies will be open by appointment only. All financial products and services will still be available—most of which can be handled from the comfort of your home. Should you need an in-person appointment, we are here. Call 800-522-6611.
During this adjustment period, we are extending our service hours. All branch drive-up service lanes and interactive teller machines will remain open for business until 7 PM ET Monday through Friday. Our Shamrock national call center (virtual branch) will be open from 8 AM to 8 PM ET, Monday through Thursday, and from 8 AM to 7 PM ET on Fridays. All Saturday service hours will remain the same.
There are a couple special circumstances to note due to some of our branches not having drive-up lanes or interactive teller machines. First our Downtown South Bend and Saint Mary's College branches will be temporarily closed beginning Tuesday, March 17. Second, the Western Branch (located inside Martin's Super Markets on Mayflower Road) will be temporarily closed beginning Wednesday, March 18.
These changes will remain in effect until further notice. In the meantime, we will continue to keep the lines of communication open. Remember, we have contingency plans in place to prevent service interruptions. Please continue to reach out for assistance in reaching your 2020 financial goals. We are here to help.
Visit NotreDameFCU.com/CoronavirusUpdates for virtual banking options, tips to prevent fraud, financial assistance, and general updates.
We are prepared
We have contingency plans in place to prevent service interruptions. We are actively following the Center for Disease Control's recommendations to prevent the spread of respiratory disease in all offices and branches, and have increased the frequency of deep cleaning.
How we can help you
We are here to help you with all of your banking needs. All financial products and services will still be available—most of which can be handled from the comfort of your home. Should you need an in-person appointment, we are here. Contact us via chat, email or phone for assistance.
Important info to know
Virtual Banking Options
If you have not yet explored all the virtual banking technology options available to you, now is a great time to get started. In the event there is a need to close branches to protect your safety, these options have been tested and will remain available, including Online Banking, Mobile Banking, Nationwide ATMs, Phone Banking and Interactive Teller Machines. You can bank from anywhere, any time you can't (or don't want to) leave your home with these helpful tools.
We are ready to work with any of our Member-Owners who may be experiencing financial difficulty as a result of the Coronavirus.
Should the need arise, we encourage you to contact our Credit Counseling department at 574-400-4770 to see if we can make things a bit easier during this challenging time.
Protect Your Funds
Fraudsters are looking for opportunities to scare consumers into sharing their private personal and financial information. Please remember Notre Dame FCU will never call and ask for your account number, debit and/or credit card number, or your Social Security Number. In an attempt to keep your information safe, please do not click on any website links or open any email attachments that you do not trust. If you have any concerns, please contact us immediately.
Centers for Disease Control
Everyday actions can help prevent the spread of the virus, such as wash your hands often with soap and water for at least 20 seconds.
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